TCB Policy & Procedures
Welcome to The Clowder Bookstore, where we pride ourselves on creating a warm and inviting space for book lovers of all kinds. Our Policy and Procedures page is designed to ensure a smooth and enjoyable experience for our customers. Here, you'll find information about our return and exchange policies, shipping and delivery procedures, as well as our commitment to customer satisfaction.
Returns & Refunds
Our returns policy for book purchases allows customers to cancel their orders for a full refund before the order is placed. Once the books are received, orders may be refunded in the form of store credit, provided the books are in mint condition. We kindly ask customers to inspect the received books promptly and contact our customer service within the specified timeframe for any concerns. This policy aims to ensure customer satisfaction and a hassle-free experience with our book purchases.
Deliveries & ETA's
At The Clowder Bookstore, we strive to deliver your purchases promptly and efficiently. Our standard estimated delivery time is 10-14 working days for in-stock items. However, in the event that an item goes out of stock, please allow 6-8 weeks for delivery.
We understand the importance of timely updates, which is why we commit to notifying all customers as soon as any changes or updates regarding their orders are received. If your books are ready to be dispatched earlier than expected, rest assured that we will inform you promptly.
Customer Care
At The Clowder Bookstore, customer satisfaction is our top priority, especially as a small business. We value your feedback and strive to ensure a delightful shopping experience for every customer. Your input helps us improve our services and offerings.
We encourage you to share your thoughts and suggestions with us by email: info@theclowderbookstore.com Your feedback is highly appreciated and helps us serve you better. Thank you for supporting The Clowder Bookstore!